SHIPPING & RETURNS POLICY

We offer returns on most items except final sale items, refunds on full priced items, and store credit/exchange on discounted/sales items. Returns must be made within 14 days of delivery. Socks, tights, hosiery, and intimates are not returnable for sanitary reasons.

We do not offer refunds on discounted items.

Everything we create is hand-made here in Northern California. We can offer sales/discounts and keep our hand-made goods affordably priced at the same time by offering exchange only/store credit on discounted items. Thank you for your understanding & thank you for supporting our ethical and small business.

Please read our policies below:

- Returns must be unworn, in their original packaging, with tags (if your return is worn, we cannot offer a refund or exchange) 

- All items marked final sale are not refundable or returnable

- Discount code/sale items are exchange or store credit only, excluding orders made with our welcome discount for new email subscribers

-Preorder items are exchange/store credit only

- You have 14 days from the date of delivery to make a return/request an exchange. 

- We charge a 15% restocking fee on returns of 5 or more items per order

- Each domestic order receives one $5 return label; additional exchanges for the same order are subject to postage fees of $10 per label

- Shipping charges are non-refundable and deducted from your return/exchange

- Return shipping charges will apply on all international orders and vary

- We are not responsible for lost or stolen packages, but we can file a claim when possible and issue a refund/partial refund depending on outcome

Need to make a return? Please email us to request a return/exchange. We will email you a $5 return label (deducted from your exchange/store credit or refund).

earth.salt.customercare@gmail.com

*Return and refund eligibility is based upon our above policies. If your return meets all eligibility requirements, we will send you a $5 return shipping label. 

*If we receive a return and it does not meet these requirements, we can not issue a refund or exchange, but we are able to ship it back to you at your expense. If you send your return without tracking, we cannot guarantee your refund or store credit.

CANCELLATIONS

If you need to cancel an order, it is free within the first 24 hours. After that, we charge a 15% cancellation fee because it is likely that we’ve begun to work on your order; many of our items are dyed to order.

EXCHANGES

Please email us for exchanges so we can hold your item out of stock. We will email you a $5 return label. If you do not know what you would like in exchange, but you would still like a return label, we are happy to issue a gift card to use at your leisure. If you need to exchange your exchange, we will send you an invoice for the additional shipping of $10 per label or deduct it from store credit/gift card. Thank you! 

INTERNATIONAL SHIPPING, RETURNS & EXCHANGES

Email us for our return address and return authorization. We do not provide free return or exchange shipping service for international orders. Please mail your return/exchange within the 14 day window and use a method that has a tracking number when mailing your return.

Exchanges: We will invoice you the international charges for shipping and once it is paid, we will ship your exchange item(s). Email us the tracking number as soon as you get it so we can keep an eye on it as it makes its way back to us. We are not responsible for customs fees or duties. Please be aware of your country's fees.

GENERAL SHIPPING INFO

Free shipping within the USA on orders of $250+ and $30 shipping (up to 5 kilos) for anywhere else in the world that USPS allows, retail customers only. We currently charge $10 for domestic orders. Adding Priority or Express Mail at checkout will not ensure your order ships the same day, but it will put your order ahead of others; many of our items are dyed to order. Most orders ship within 5 business days, if we are dyeing pieces it may take longer and we will let you know. Preorder items ship as product description reads. Rates may increase if another service provider is utilized. The US Postal Service™ is suspending international service for certain destinations: View suspensions by clicking this link. 

Our email: earth.salt.customercare@gmail.com